![]() To protect the privacy of users who may be using the sharer device, helpers should use the minimum level of privilege required to remotely assist the device. Through RBAC, you determine which users can provide help and the level of help they can provide. Remote Help uses Intune role-based access controls (RBAC) to set the level of access a helper is allowed. ![]() Task 2: Configure permissions for Remote Help When you try to create a Remote Help session you may continue to see messages indicating that Remote Help isn't enabled for the tenant even if you enabled Remote Help in the tenant after activation. When you purchase licenses or start a trial, it could take a while to become active (anywhere between 30 minutes to 8 hours). By default, chat is enabled and this setting is set to No. Set Disable chat to Yes to remove the chat functionality in the Remote Help app.Set Allow Remote Help to unenrolled devices to Enabled if you want to allow this option.Set Enable Remote Help to Enabled to allow the use of remote help.Sign in to Microsoft Intune admin center and go to Tenant administration > Remote Help. These tasks are important to configure for all Remote Help platforms that are supported. To configure your tenant to support Remote Help, review and complete the following tasks. Microsoft doesn't store any data about either the sharer or the helper for longer than 30 days. Their organization profile picture (if present).The helper and sharer both see the following information about the other individual, taken from their organizational profiles: Microsoft can't access a session or view any actions or keystrokes that occur in the session. Remote Help logs session details to the Windows Event Logs on the device of both the helper and sharer. This information is stored on Microsoft servers for 30 days. Features used inside the app such as view only and elevation.This information is stored on the sharer's device in the event viewer. Errors arising from Remote Help itself, such as unexpected disconnections. ![]() This data includes the following information: Microsoft logs a small amount of session data to monitor the health of the Remote Help system. Android Enterprise Dedicated (Samsung and Zebra devices).May not be available in all markets or localizations.You cannot establish a Remote Help session from one tenant to a different tenant.Remote Help is not supported on GCC, GCC High or DoD Tenants.Remote Help has the following limitations: Remote Help add on license or an Intune Suite license for all IT support workers (helpers) and users (sharers).The following general prerequisites apply to Remote Help. An administrator can also reference audit log sessions created for Remote Help in Intune under Tenant Administration > Audit Logs.įor unenrolled devices, auditing the Remote Help sessions is limited. You can also find details about active sessions. Monitor active Remote Help sessions, and view details about past sessions: In the Microsoft Intune admin center, you can view reports that include details about who helped who, on what device, and for how long. ![]()
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